Services

Appointments

Open hours :

Monday – Friday (Closed Public Holidays) 8.30 am – 5.45 pm (phones switch over at 5.30 pm)

Consultations are by appointment.

Appointments can be made online (see link at top of page “Book an Appointment Online”). Please note: Online bookings are only for standard appointments. Please ph 03 3896655 for extended appointments e.g Travel, Removal of lesion, Punch biopsy, Mirena, Jadelle, IUCD, Immunisations and Nursing Services.

If you have an urgent health need we will try to accommodate you that day.

If you have a health emergency we will see you immediately but may divert you to Hospital or 24 Hour Surgery if you require more specialized services.

Please help us by telling the receptionist if your problem is urgent or you need extra time.  As a general rule a consultation is allocated 15 minutes, should you have more complex needs you are encouraged to book a double appointment.  This helps us keep to time for all patients and ensures that you get the best quality healthcare.

Be sure to tell us if you are making an appointment for immunisations, liquid nitrogen, minor surgery or other procedures, or complex insurance medicals.

At times we may run late due to urgent or complicated patient problems and we ask for your understanding.   Please, if you are running late, call us. We encourage you to have your own doctor at the medical centre.   However, if necessary, you can see one of the other doctors who will have access to your medical record.

Immunisations

We provide:

  • All immunisations on the government funded immunisation schedule.
  • Influenza vaccination (strongly encouraged) and this is available from the beginning of winter. Influenza vaccination is free to adults over 65 years of age, and to patients with many chronic illnesses and is available to all others for a small charge.
  • Optional immunisations, e.g. varicella (chickenpox).
  • Tetanus boosters at age 45 and 65 years, and after injury.
  • Standard travel vaccinations (following a travel consultation) – please book in at least 6 weeks prior to travel.

If you would like more information about immunising your child or yourself, please come and talk to a doctor or practice nurse.

Weight Management

At North Avon Medical we encourage healthy lifestyles.  We provide a comprehensive weight management programme and can provide diet and exercise advice and regular monitoring of progress. Funding for this is available for patients with multiple medical conditions and we provide all other patients the service for a nurse fee of $35 per visit.

Sleep Studies

North Avon Medical Centre has been approved by the Respiratory Department at Christchurch Hospital to carry out Level 4 Sleep Studies.   This is a screening test for patients who may be suffering from sleep apnoea which causes people to be excessively sleepy during the day.   If you think you might need this test done please discuss the problem with your doctor.

B4 School Checks

A B4 school check is offered to all 4 year old children born after the 1 August 2004. These checks are designed to identify any potential health, behaviour or learning issues that a child may have and then work alongside the family to enable the child to be as best prepared for school as possible.


Contraception and Sexual Health

North Avon Medical Centre provides free sexual health consultations for all patients 20 years of age and under.  We provide advise on all forms of contraception, and undertake insertion/removal of IUCD and Jadelle, provide regular depo provira and can assist with your healthcare needs in the event of an unplanned pregnancy.

Screening 

North Avon Medical Centre provides a comprehensive screening programme including cervical smears (conducted by both our nurses or doctors), enrolment with the national breast screening programme, INR testing, and regular screening bloods.

Maternity Care

If you are planning a pregnancy, we encourage you to come and talk to us about this early.  We can assist with investigation or referral for fertility problems.  A pregnancy test can be carried out by your practice nurse and doctors.  We will conduct the first antenatal check and provide information on midwife services and work with your midwife to provide health advice and assistance as required during a pregnancy.

Rest Home and Hospital Care

Our doctors provide care to patients in a number of nearby rest homes, including St Helenas, Fitzgerald Complex, Admatha Rest Home and Lodge, Windsor House, Merivale Retirement Village and Rosewood Dementia Unit. Please discuss your needs with our practice staff.

Home Visits

Our doctors provide home visits to patients who live in our practice area where this is needed.  While in most cases a visit to the surgery is preferable and provides access to the facilities of the centre, we understand that sometimes you may be too unwell to come in.   Please call as early in the day as possible to make your request.   It can be difficult to fit a visit in if the call comes later in the day.   A nurse or doctor may call you back for further details.

Accident Care and Chronic Wound Care

We provide care for minor injuries and chronic ulcer management.   Wounds can be dressed or stitched onsite.  We can assist with referrals to specialist services or investigations as required.  Urgent injuries can usually be seen promptly.

Patients with moderate/severe injuries e.g. broken bones, large soft tissue injuries, are encouraged to attend the hospital or 24 Hour Surgery.

Travel Medicine

If you are intending to travel overseas we encourage you to seek medical advice at least 6 weeks prior to departure. We provide comprehensive travel medicine advice and immunisations.

Chronic Disease Management

North Avon Medical Centre provides a comprehensive disease management programme including screening and ongoing management of diabetes, hypertension, gout, arthritis, COPD and heart failure. Many patients suffering from multiple medical conditions may be eligible for additional funding to ensure a higher level of service provision.

Brief Intervention Counselling

A visiting mental health nurse, Erika Duggan provides counselling services onsite on a Thursday afternoon. Her services are targeted to patients with mild to moderate depression or anxiety. Our doctors may refer you to her service or other mental health services if you require different interventions.